Freephone: 0800 2888 680
At approx. 18.17 a large DDoS attack was directed at our customer in excess of 30Gbps. This has resulted in a period of network instability while we isolated and black holed the attack. The network is now back up and running normally.
Report a problem
Customers with a Service Level Agreement
Covers services including: IP transit, P2P Ethernet and leased lines
Please follow the escalation process in the support pack that was provided to you when your service was installed. You can obtain a replacement support pack here (support/helpme).
Customers without a Service Level Agreement
Covers services including: broadband
Please phone 0800 2888 680 to report the problem.