Freephone: 0800 2888 680
Our network is currently operating normally and there are no known faults or issues.
Report a problem
Customers with a Service Level Agreement
Covers services including: IP transit, P2P Ethernet and leased lines
Please follow the escalation process in the support pack that was provided to you when your service was installed. You can obtain a replacement support pack here (support/helpme).
Customers without a Service Level Agreement
Covers services including: broadband
Please phone 0800 2888 680 to report the problem.