Freephone: 0800 2888 680
We have a number of broadband circuits down due to a Major Service Outage with one of our suppliers. Next update 10.00 2/8.
The network has suffered severe disruption this morning due to multiple concurrent fibre cuts. Everything is now back up and running a full RFO will be sent to affected customers later today.
Report a problem
Customers with a Service Level Agreement
Covers services including: IP transit, P2P Ethernet and leased lines
Please follow the escalation process in the support pack that was provided to you when your service was installed. You can obtain a replacement support pack here (support/helpme).
Customers without a Service Level Agreement
Covers services including: broadband
Please phone 0800 2888 680 to report the problem.