Freephone: 0800 2888 680

Network status.

2017-08-02 22.00

We have a number of broadband circuits down due to a Major Service Outage with one of our suppliers. Next update 10.00 2/8.

2017-02-17 01:43

The network has suffered severe disruption this morning due to multiple concurrent fibre cuts. Everything is now back up and running a full RFO will be sent to affected customers later today.


Report a problem

Customers with a Service Level Agreement

Covers services including: IP transit, P2P Ethernet and leased lines

Please follow the escalation process in the support pack that was provided to you when your service was installed. You can obtain a replacement support pack here (support/helpme).

Customers without a Service Level Agreement

Covers services including: broadband

Please phone 0800 2888 680 to report the problem.


Telephone  0800 2888 680

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